Buying from an online sporting retailer
How we sell, what that means for you, and where a shop still beats us
Sports Warehouse UK is an online retailer. We hold a chosen range of sports and practice equipment, ship it across the United Kingdom, and keep the price down by not running a shop floor.
That is a real trade off rather than a free win, so this page sets out both halves of it.
What buying online gets you
- A lower price on the same equipment, because there is no shop to pay for
- The specification in writing before you buy, rather than from memory across a counter
- Fourteen days to change your mind under the Consumer Contracts Regulations 2013, which a physical shop does not have to give you at all
- Delivery to the door, free over £100 and £25 below that
Where a shop still wins
You cannot pick up a racket and feel the balance, or try a helmet on a child's head, from a website. For anything where fit or feel decides the purchase, a shop is genuinely better and we would rather say so.
What we can do is publish the numbers that stand in for feel: frame weights, balance points, head sizes, size charts where the supplier gives us one, and an honest note where they do not.
Our range
- Baseball & Softball: Batting tees, hitting nets, tee ball bats and training cones for backyard practice and team sessions. Free UK delivery on orders over £100.
- Darts: Bristle and magnetic dart boards, with everything you need to start throwing on the day it arrives. Free UK delivery on orders over £100.
- Golf & Disc Golf: Disc golf sets, portable chain baskets and frisbee golf gear for the park, the garden and the course. Free UK delivery on orders over £100.
- Skating: Trick skateboards, adjustable rollerblades and safety gear sized for kids and adults. Free UK delivery on orders over £100.
- Sports Rackets: Rackets for squash and table tennis, chosen for grip, weight and control rather than for a brand name. Free UK delivery on orders over £100.
- Table Tennis: Full table sets, retractable nets and rackets for the garage, the games room and the garden. Free UK delivery on orders over £100.
- Accessories: Knee braces, sweat headbands and training cones: the small things that go in the bag every week. Free UK delivery on orders over £100.
The full range is on the sports equipment page.
How to judge any online sports retailer, including us
Four questions worth asking before you order anywhere.
- Does the page publish real specifications, or only adjectives? A listing that will not tell you a weight is hiding something or does not know.
- Does it state a delivery charge and a threshold in numbers, before checkout?
- Does it spell out the cancellation right, including who pays return postage?
- For protective equipment, does it name the safety standard? If it does not, it cannot claim a protection level, and neither can we: the pad set we sell publishes no EN standard and our page says so.
Trade and bulk
Clubs, schools and resellers can ask for a quote on the wholesale page. Tell us the quantities and we will price it properly rather than quoting list.
Frequently asked questions
Is my personal information secure?
Yes, we use industry-standard encryption and secure payment gateways to protect your information.
How can I contact customer support?
You can reach us via email at theteam@mysportswarehouse.co.uk or through our AI chat.
Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account allows for faster checkout and order tracking.
When will I receive my refund?
Refunds are processed within 24-48 hours after the returned item is received and inspected.
How do I start a return?
Visit our Returns Center https://gutterguards.net.nz/terms-conditions/returns-policy or contact customer support to initiate the process.
What is your return policy?
We offer a 15-day return window on most items. Products must be unused and in original packaging.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with a tracking link.
Can I modify or cancel my order after it's placed?
Orders can only be modified or canceled within 1 hour of placement. Please contact our support team as soon as possible.
How do I place an order?
Simply browse our products, add items to your cart, and proceed to checkout. Follow the prompts to enter shipping details and payment information.
I HAVEN'T RECEIVED MY ORDER YET! IS IT LOST?
If you have any concerns with your order, please contact our support team by email and they will be glad to assist you. Most emails are answered within 1 business day. Support Team: theteam@mysportswarehouse.co.uk
HOW DO I KNOW IF MY ORDER HAS BEEN SHIPPED?
Once your order is shipped, it will be marked as complete in our database and you will receive a confirmation email with a tracking number.
DO YOU HAVE A SHOP LOCATION?
We are a “online supplier”, with no physical shop or premises. In this way, we are able to pass our considerable savings directly to you.
DO I GET A RECEIPT FOR MY ORDER?
You will be sent a receipt for your order by email after payment is made. You will also receive a confirmation email with a tracking number once your item has been shipped.
WHAT ARE YOUR DELIVERY OPTIONS AND HOW LONG WILL IT TAKE?
UK: Free delivery, 5-7 days Other countries: Free delivery, 7-10 days OUR DELIVERY PARTNERS
WHAT CURRENCY ARE THE PRICES DISPLAYED IN?
All of our prices are displayed in £GBP- British Pound
WHICH PAYMENT METHODS ARE ACCEPTED?
We currently only accept credit card payments, PayPal & Crypto currency. More payment methods will be added in the future.